This paper reports on research that involved the analysis of 873 Commission for Conciliation Mediation and Arbitration (CCMA) arbitration awards sampled from unfair dismissal and unfair labour practice cases for the years 2003 to 2005. The sample of awards was selected in proportion to the case load of each of the Provincial offices of the CCMA. This project follows an earlier study undertaken on the basis of the CCMA’s Case Management System and attempts, in part, to test the availability of information to assess the operation of the CCMA as a dispute resolution institution.