The Gauteng City-Region Observatory (GCRO) is a partnership of the University of Johannesburg, the University of the Witwatersrand, Johannesburg, the Gauteng Provincial Government (GPG), and organised local government in Gauteng (SALGA-Gauteng). The GCRO helps to build the knowledge base that government, business, labour, civil society and residents need to make the Gauteng City-Region competitive, spatially integrated, environmentally sustainable and socially inclusive. The GCRO collects data and benchmarks the city-region, provides policy analysis and support, undertakes applied research, and publishes critically reflective academic work. The GCROs biennial Quality of Life (QoL) survey measures the quality of life, socio-economic circumstances, attitudes to service delivery, psycho-social attitudes, value-base and other characteristics of residents of the Gauteng City-Region. It serves as a tracking and diagnostic tool, affording a rich information resource for policy makers and the public wanting to see where progress is being made, and where concerns remain.